ICS, 1-800-Book-a-limo takes your privacy seriously. We understand the importance of our customers’ information and how is being used and/or shared.
ICS, 1-800-BOOK-A-LIMO collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the United States, the Services are provided by ICS 1-800-BOOK-A-LIMO, and this Privacy Statement applies to information collected and used by ICS 1-800-BOOK-A-LIMO, USA.
This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the ICS, 1-800-BOOK-A-LIMO platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
When you use our Services, we collect information about you in the following general categories:
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
We may share your information:
We share the information collected to provide personal travel service and improve our communication and support with our clients. All our customer account data are fully protected. We work hard to implement and maintain security features that protect ICS and our customers against the unauthorized access, alteration and destruction of information by users inside and outside the company. Can read more about our policies at our Safety and Security page.
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of ICS 1-800-BOOK-A-LIMO or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at customerservice@BookAlimo.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
ICS 1-800-BOOK-A-LIMO will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. ICS 1-800-BOOK-A-LIMO does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
If you have any questions about this Privacy Statement, please contact us at customerservice@BookAlimo.com, or write us at 1-800-BOOK-A-LIMO, 53 East 34th Street, New York, NY.